Frequently Asked Questions

General Tips

1. Remove Before Activities: Always remove your jewelry before engaging in activities that could expose it to harsh chemicals, sweat, or physical impact, such as exercising, swimming, cleaning, or cooking.

2. Store Properly: Keep your jewelry in a clean, dry place. Use a jewelry box with compartments to prevent pieces from scratching each other. Store delicate items separately.

3. Avoid Chemicals: Avoid exposing your jewelry to household chemicals, perfumes, lotions, and hairsprays, as these can tarnish and damage the metal and gemstones.

4. Clean Regularly: Clean your jewelry regularly to maintain its shine and remove any dirt or oils.

Cleaning Tips by Material

Gold and Platinum

• Solution: Mix a few drops of mild dish soap with warm water.
• Method: Soak the jewelry for 15-20 minutes, then gently scrub with a soft toothbrush. Rinse with lukewarm water and pat dry with a soft cloth.

Silver

• Solution: Use a silver polish or a mix of baking soda and water to form a paste.
• Method: Apply the paste with a soft cloth and gently rub the tarnished areas. Rinse with lukewarm water and dry thoroughly. For silver polishes, follow the product instructions.

Gemstones

• Solution: Use a mix of mild dish soap and warm water.
• Method: Soak the jewelry briefly, then gently scrub around the settings with a soft toothbrush. Rinse with lukewarm water and pat dry with a soft cloth. Avoid soaking porous stones like pearls and opals.

Pearls

• Solution: Use a soft, damp cloth.
• Method: Wipe each pearl individually with the damp cloth. Allow them to air dry completely before storing. Avoid soaking pearls in water.

Additional Tips

• Check Settings Regularly: Periodically inspect your jewelry for loose stones or damaged settings. Have any issues repaired by a professional jeweler.
• Polish Cloths: Use a jewelry polishing cloth to restore the shine of metal jewelry between cleanings.
• Professional Cleaning: Consider having your jewelry professionally cleaned and inspected once a year.

Quick Do’s and Don’ts

• Do: Handle your jewelry with clean hands.
• Do: Put on jewelry after applying makeup and perfume.
• Don’t: Wear jewelry in the shower, pool, or ocean.
• Don’t: Expose your jewelry to extreme temperatures or sudden temperature changes.

By following these guidelines, you can help ensure that your jewelry remains beautiful and lasts for many years to come.

Under our warranty, we’ve got your back. This means that for 90 days from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.

We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 90-day coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Rootell.

Please fill the form on the contact page: HERE